Any Service Can Be Improved

We know what it’s like to go outside the organization for consulting and training services — we’ve been in your shoes. With our extensive real-world experience running customer service operations, we can quickly provide your organization recommendations and tools that will have an immediate impact.

Our consultants have worked with some of the most admired organizations in the world:

Our Philosophy

People want great service. We can help make your processes and technology simpler, smarter, and better so you can provide what you clients need. Whether we are building a call center from scratch or refining existing operations, our guidance is practical and performable.

  • If you would like your call center to increase productivity and employee satisfaction while simultaneously reducing cost, you owe it to yourself to call Tim.

    Doug Harrison, Founder and CEO, The SCOOTER Store

  • Tim is a talented call center consultant. He worked in my organization at USAA and he was my go-to person for all call center activities.

    Jeff Lewis, Senior Vice President, USAA and Allstate

  • Tim Montgomery was awesome. His real-life examples used in the workshop helped put it into perspective. It more than met my expectations – makes me feel like I can go back and be a better manager.

    Lisa Parker, Customer Service Manager, Team Cheer

  • Tim was great! It would benefit all to have a chance to work with him. Tim has a lot of great stories and ideas which I felt we all could relate to given the customer service industry we are in. I’m looking forward to reading the articles and I will be putting his study to use.

    L. Cardenes, VP CC Operations, SWBC

  • Wow, I have enough to keep me occupied for the next two years.

    D. Drown, Area Manager, Dell

  • Tim made it fun and interesting. Tim made it very easy to interact and ask questions. I have a better understanding of how and why things work the way they do.

    L. Fricks – CS Supervisor, Duke Energy

  • Excellent way of conveying the information. Added his own personality – which increased the “quality” of delivery for me. I finally receive training (applicable) to help me forecast, plan, understand, train and motivate my contact center staff. This training provided me with great relief. Thank You!

    J. Ferrando, Customer Service Manager, Guaranteed Education Tuition Program

  • Tim was terrific. This was an exceptional use of my time.

    David Mackie, Director Fidelity Investments

  • Tim was Excellent! There was a wealth of information and a ton of take aways!! Great Course!!

    James Pisciuneri Supervisor Liberty Mutual

  • Very Informative, This will definitely make the environment better.

    Fredrick Allan Major Accounts Manager, Manpower US

  • I have attended 0 call center seminars and I have everything to lean about them – this was an excellent starting place. Thanks for the very insightful and informative seminar.

    S Green, VP Client Services and Support – DMX Music

  • Tim is very upbeat and knows the material. Very Helpful .

    D. Roper, Telecom Manager, Social Security Administration

  • Simply Awesome! Very enjoyable. Knowledgably. Made learning fun and representative of our world.

    Susan Johnson CRC Team Manager, Liberty Mutual

  • Tim really knows his stuff and delivers the material in an informative and engaging way.

    Gina Szabo, President SMI Inc

  • Thank you very much, you had wonderful examples. This course provided me with new tools and ideas to use in building and maintaining a strong organization. Thank you for your clear explanations!

    Customer Service Manager, Duke Energy

  • Tim knows his subject matter. After taking this course, I see that we’re doing everything wrong. I look forward to working with the information I received.

    John Condon, Manager Boat US

  • Thank you for helping me connect the dots.

    Lonnie Deac Site Manager, Liberty Mutual

Interested? Let’s get started!arrow-left