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Books that will help you grow
as a leader of call center customer service:
Dale Carnegie - How to win friends and
influence people (A leadership must!)
Brad Cleveland - Call Center
Management on Fast Forward
Jeffrey Gitomer - Customer Satisfaction is
Worthless - Customer Loyalty is Priceless
Joseph A. Michelli - The Starbucks Experience
and The New Gold Standard
Marshall Goldsmith - What Got You Here Won't Get
You There
Bill Price and David Jaffe - The Best Service Is
No Service
Ram Charan - What the CEO Wants you to Know
Seth Godin - Meatball Sundae
Alan Deutschman - Change or Die
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