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Our commitment to helping contact centers move to the next level is highlighted in the topics we write about and in the advice we provide. Tim has written articles and whitepapers on a variety of management, customer service, and contact center topics. His work has been featured in many global publications, industry journals and position papers by respected service authorities, such as:
- Call Center Management Review
- Customer Service Newsletter
- Contact Center World
- The Healthcare Strategy Institute
- Destination CRM
- STI’s Knowledge Mail
- Contact Center Digest
- Call Center Magazine
- Customer Management
Insight Magazine
- INC.Com
- Call Center Cafe
- PC Professional
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- The US Treasury Department
- Foresight Forecasting Journal
- International Customer Management Institute
- Connections Magazine
- Multichannel Merchant
- CRM Guru
- Search CRM
- Contact Professional
Magazine
- Inova Solutions
- Tech New World
- USAServices.Gov
- Call Center
Operations
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Tim is also a contributing author to highly regarded books on
Leadership and Business Management, Customer Relationship Management, Call Center Operations Management and People Management
Feel free to download and share any of our articles and whitepapers. If you have a great story to tell and would like to partner with a consultant on a paper or article, email us at info@servicelevelgroup.com.
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