Experts on Customer Service in Contact Centers
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"If you would like your call center to increase productivity and employee satisfaction while simultaneously reducing cost, you owe it to yourself to call Tim."  Doug Harrison, Founder and CEO, The SCOOTER Store

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See Tim In-Person:
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Sep 3, 2008 National Association of Dental Plans Conference, Orlando
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Sep 16-17, 2008: IMI Call Center Conference -  Istanbul, Turkey
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Sep 23-24, 2008: Essential Skills & Knowledge Seminar - Dallas
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October 7, 2008: Free Live Webinar - Get More From Your Call Center
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October 14-15  Essential Skills & Knowledge Seminar - Chicago
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Nov 11-12, 2008: WFM: Basics and Beyond - Jacksonville

On Demand Free Web Seminars:
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Moving Metrics into Action
Beyond the Queue
Keeping up with Customers
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bullet Customer Management Insight Magazine - Metrics The Right Way
bullet Free Whitepaper - Focusing on the New Real-Time Customer
bullet Call Center Magazine Feature - The Smaller the Center, the Bigger the Problems


We know what it's like to go outside the organization for consulting and training services - we've been in your shoes. With our extensive real-world experience running customer service operations, we can quickly provide your organization recommendations and tools that will have an immediate impact. Our consultants have worked with some of the most admired organizations in the world - DELL, USAA, The Coca-Cola Company, AIG, ISAGENIX, Farmers Insurance, Lifetouch Publishing, ADP, Mitsubishi Motors, Premera Blue Cross, The Department of Veterans Affairs, Deluxe Printing, Allstate, Kodak, Liberty Mutual, Cinergy, Amerigroup, Meguiar's, Gartner Group, The SCOOTER Store, Sykes and many more - let us share our expertise.

 

 
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