Experts on Customer Service in Contact Centers
SLG Logo
Menu
 
"The Scooter Store was running a very large, but very inefficient call center before we got Tim's help. Today we are doing more work with less people and our management team has better reports and tools to control the processes. If you would like your call center to increase productivity and employee satisfaction while simultaneously reducing cost, you owe it to yourself to call Tim."
Doug Harrison, Found and CEO, The SCOOTER Store

 

Industry Information

The contact center industry is rapidly growing, and there is a tremendous amount of information available right at your fingertips. Many of the following Web sites have mailing lists that provide regular email updates and offerings. Below are links to some of our favorite sites for industry information, solutions and advice:
 
International Customer Management Institute - www.icmi.com
 
Call Center Magazine – www.callcentermagazine.com
 
Contact Center World – www.contactcenterworld.com
 
Call Center Learning Center - www.call-center.net
 
Call Center Learning Solutions - www.callcentertraining.com
 
Call Center Today - www.callcentertoday.com
 
Customer Service Group – www.customerservicegroup.com
 
Support Industry - www.supportindustry.com
 
TMC.Net - www.tmcnet.com
 
Contact center leaders can also get ideas from those outside of the industry. We recommend regularly exploring the sites below for additional insight on leadership strategy, ideas and trends.
 
Leadership Wired - www.injoy.com/Newsletters/leadership
 
Gazelles - www.gazelles.com



 

 
Footer
Contact Us Industry Information Articles & Whitepapers Training & Speaking Consulting About SLG info@servicelevelgroup.com